Terms of use

1. Orders

1a. These terms and conditions regulate the relations between prohoreca.bg, owned by "COMMEK International" Ltd. with address Sofia 1505, sq. Slatina, ul. "Ivan Milanov" 1, Office 1, registered in the Commercial Register at the Registry Office with UIC:204222751 and each Customer; the terms and conditions hereunder are not applicable unless expressly agreed in writing. By the act of placing an Order, the Customer agrees to be bound by the Terms and Conditions set out below.

1b. Each Order will be accepted and processed by prohoreca.bg. prohoreca.bg is under no obligation to accept any Order or to give reasons for refusing any Order. The receipt of payment for Goods by prohoreca.bg does not in itself constitute an act of acceptance of the Order.

1c. The terms and provisions of this Contract may vary from time to time following the publication of new terms on the website or catalogue of prohoreca.bg.

2. Goods for sale

2a. The description and specifications of the Goods are available on the website of prohoreca.bg at the time of the Order.

2b. Ordered Goods of a particular color, model or design shall be sold , if available in stock, and upon approval of the Customer prohoreca.bg may replace the Goods with newer products or products of comparable or better quality, alternative color, model or design.

2c. If any Goods are not available or in stock, prohoreca.bg may cancel the Order in whole or in part and refund the payment made or issue a credit note. Alternatively prohoreca.bg may amend the Order with the Customer's consent.

3. Terms and methods of payment

3a. Goods are payable at the prices indicated on the website of prohoreca.bg at the time of the Order or in the catalogue of prohoreca.bg provided that it is up to date. prohoreca.bg reserves the right from time to time to update prices on the prohoreca.bg website or in its future catalogues. Occasionally, prices advertised on the prohoreca.bg website may differ from the prices advertised in the catalogue, whereby prohoreca.bg is under no obligation to adhere to the price on the website in the event that an Order is placed through the catalogue. In addition to the price of the Goods, delivery and/or insurance charges may apply. All prices are quoted in BGN - Bulgarian Leva.

3b. The prices of the goods on the prohoreca.bg website are inclusive of 20% value added tax (VAT). Any VAT shall be charged in accordance with the regulations in force at the time of the Order.

3c. Occasionally the advertised or advertised price/description of the Goods may be incorrect due to an error. In this case prohoreca.bg is not obliged to apply the incorrect price or Order.

3d. Payment for goods and supplies can be made by any of the methods listed on the website or in the catalog of prohoreca.bg. Normally, a minimum of 6 working days is required for processing and payment in cash, in which case the customer's account and the Order or Offer number MUST be provided upon payment. prohoreca.bg reserves the right to suspend or refuse further deliveries of Goods until all overdue payments have been settled. 

4. Delivery

4a. Full delivery prices and options are listed on the website or in the prohoreca.bg catalog and are sometimes subject to change.

4b. Offshore/long-haul deliveries are usually made as quickly as possible, but actual delivery times cannot be guaranteed and vary depending on the destination of the delivery.

4c. prohoreca.bg shall at all times use all reasonable endeavours to meet the scheduled delivery times but cannot be held liable for any loss or damage due to delay in delivery.

4d. The risks of transfer of Goods at the time of delivery shall be borne by the Customer, however title shall not be transferred until full payment for the Goods concerned has been made.

4e. The delivered goods shall be used, stored and installed at the Customer's own risk and prohoreca.bg shall not be liable for any damage, loss or interruption caused by the same. In the event of contracting for installation/disconnection services, additional charges and terms may apply as communicated to the Customer by prohoreca.bg prior to delivery.

4f. All bulk machines, refrigerated and vacuum packed goods are delivered to the front entrance of the ground level location only. At his/her discretion, the person/vehicle driver responsible for the delivery may assist in delivering the goods to a location on the premises designated by the Customer, at the Customer's sole risk.

5. Warranty and Return Policy

5a. Goods sold in Bulgaria may be returned for a refund, exchange or replacement within 15 days provided they are returned in saleable condition, unused and in their original packaging. Goods deemed unsellable will not be refunded and may only be returned at the Customer's expense. Some Goods cannot be returned for hygiene reasons. At the discretion of Inoxland.bg the cost of carriage of returned Goods may be fully or partially refunded to the Customer.

5b. Some goods are warranted against defects in accordance with the terms of the Manufacturer's Warranty or for 1 year from delivery unless otherwise stated. Goods declared faulty within the stated warranty period may be repaired, replaced or exchanged at the discretion of prohoreca.bg. Parts and labor under this warranty are warranted for Bulgaria only.

5c. Goods damaged upon delivery must be reported to prohoreca.bg within 24 hours. Bulky Goods such as refrigerators should be inspected by the Customer for damage on delivery and an Acceptance Report completed to reflect any damage due to delivery. Goods missing from delivery must be notified to prohoreca.bg in writing within 7 days of delivery.

5d. The warranties do not apply to any defects in the Goods caused by the Customer's fault or by its negligence or failure to use them for their normal purpose or by failure to follow the manufacturer's instructions (including improper storage, use in an unsuitable environment, maintenance, descaling and cleaning). Gaskets, refrigerants, filter driers, shelves, rolling carts, casters and feet, electric lights, bushings, switches, locks, glass, filters, outlets and electrical wiring. mains, hose fittings and consumables are guaranteed free from defects and any damage caused solely on delivery must be reported to prohoreca.bg within 24 hours to qualify for replacement, repair or refund at prohoreca.bg's discretion. Goods marked "without commercial guarantee" are sold without any guarantee unless otherwise stated. Certain merchandise may be removed in accordance with prohoreca.bg's safety guidelines for replacement, exchange or refund, with prohoreca.bg's prior consent. Technicians called out and repairs made to damage or defects outside of warranty may be subject to additional charges, including where the Customer has failed to attend or has been unreasonably late for an arranged visit. At prohoreca.bg's reasonable discretion, warranties for Goods that have been or are suspected of having been altered, tampered with, serviced, repaired or serviced without prohoreca.bg's prior consent may be voided.

6. Termination

6a. prohoreca.bg reserves the right to cancel or terminate by notice to the Customer any Order for which payment has not been received in accordance with Art. 3 of this Contract.

6b. prohoreca.bg reserves the right to cancel any Order and/or terminate this Agreement if the Customer is unable to meet its obligations or becomes insolvent or has a winding up order or has appointed an administrator, receiver, liquidator or similar for all or a substantial part of its assets and undertakings.

6c. prohoreca.bg reserves the right to suspend or terminate the performance of this Contract in the event that the delivery or supply of Goods and/or performance of the Contract is affected by causes beyond prohoreca.bg's reasonable control, such as force majeure, natural disasters, inclement weather and governmental interference, sanction or legislation.

7. Limited liability

7a. The Customer agrees that prohoreca.bg shall not be liable for any loss or damage suffered by the Customer, including but not limited to, damage to adjacent or related products or premises, consequential loss, business loss, business interruption or loss of time due to the use or purchase of Goods by the Customer. prohoreca.bg shall also not be liable for any additional losses caused by the Customer's failure to promptly report a malfunction or defect or to provide reasonable access to the Goods for repair, servicing or a technician's visit. There is nothing in the Contract which exempts prohoreca.bg from legal liability in the event of injury or death.

7b. Goods do not have insurance cover for delivery unless prohoreca.bg. has confirmed otherwise.

8. Intellectual property rights and confidentiality

8a. Goods sold or supplied by prohoreca.bg may be subject to copyright (whether owned by prohoreca.bg or a third party) and an agreement with the Customer not to infringe, violate or damage any intellectual property right or copyright in relation to the Goods without prior consent. The Customer agrees to indemnify and hold harmless prohoreca.bg for any breach of this agreement.